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Does a Change In Availability Pattern brings about a change in Absence Duration — Cloud Customer Connect
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Does a Change In Availability Pattern brings about a change in Absence Duration

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edited Feb 1, 2021 8:58AM in Workforce Management 2 comments

Summary

Does a Change In Availability Pattern brings about a change in Absence Duration

Content

In a particular setup Worker Availability is determined by Availability Pattern.

As per MOS Doc ID 2513456.1 (last updated on Sep 8, 2020)

In case of work schedule modified to reduce work schedule hours, absence duration will reduced according to work schedule.

Wondering if:

1) This is true

2) This is true for Availability Pattern

A word from product owner will be appreciated.

Kind Regards

Ashish

Version

13 20D

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