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Cannot Reassign or Withdraw Approval Transactions
Summary
Approval transactions initiated without an Approver cannot be withdrawn or reassignedContent
We didn't assign an Approver to the Change Personal Information process before some address changes got done in self-service. We now have Approvers assigned. But, on the existing transactions (in the Transaction Manager), we cannot use the "Withdraw" or "Reassign" options that show up when highlighting the transaction (Terminate Process, Withdraw, Reassign, Download)
With "Withdraw" we get the following error when an administrator tries to Withdraw: "An error occurred. Contact your help desk.JBO-29000: Unexpected exception caught: oracle.bpel.services.workflow.WorkflowException, msg=Invalid action on workflow task or user does not have privilege to perform this action. Action WITHDRAW on task a51b9386-acc8-45d1-8f9c-5c8d94133539 cannot be performed by USER NAME HERE. Make sure that the action is valid with respect to the current state of the task or ensure that the user has privilege to perform this action on the workflow task.