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Issue with Learning assignment withdrawal rule

edited Feb 25, 2021 11:38AM in Learning 1 comment

Summary

Issue with Learning assignment withdrawal rule

Content

Hello Experts,

We have an outstanding issue with Learning assignment withdrawal rule, following it up with Oracle Support as well but it isn't  working as expected. Below is the rule

((Learner.result.Business Unit == "BusinessUniteAl") OR (Learner.result.Department == "DepartmentA")) when this rule is triggered it should be sent for 2 level approval and when ((Learner.result.Business Unit != "BusinessUnitA") AND (Learner.result.Department != "DepartmentA")) is triggered then it is 1 level approval.
We have tried to test this and when learner's Department is Not DepartmentA but BU is Accor Global then it is triggering 2 level approval as expected. Also when learner Department is not DepartmentA & Business Unit not BusinessUnitA then also it is triggering 1 level approval as expected. But when Learner's BU is Not BusinessUnitA but Department is DepartmentA then we expect 2 level approval but line manager doesn't receives any notification. We tried to test it multiple time and it doesn't seems to be working.

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