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Note to Customers: Logging Ideas on the Ideas Lab

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edited Mar 3, 2021 12:51PM in Self Service Procurement 2 comments

Summary

How to log ideas in the Ideas Lab for effective review

Content

Dear Customers,

I wanted to share my views and request your help in ensuring that the ideas that are logged contain best possible detail and affords a smooth review and discussion process.

Some issues that I have observed as a common occurrence:

1. Most ideas are about the solution one wishes to see in the system

2. Not much information on the business requirements, process, use cases, examples and justification of the hardships that require the idea to be reviewed

3. Customer participation on similar ideas

4. Managing duplicate ideas and voting

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