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Approvals - Reassign approver approves the txn although it still shows as in-progress
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Hi,
We are facing issue with approvals on Change assignment transaction. We are using AOR for this transaction to approve:
1. Initiated the 'change Assignment' txn
2. Routes to AOR group
3. One of the Rep claim the txn
4. Due to Rep being on vacation, admin reassigned the txn to another rep via transcation console
5. The new approver approves the txn
6. The status shows as - 'In -Progress' although in the history section it shows as approved and employee record is locked (edit button greyed out)
How can we fix this issue? Any inputs or guidance will be really helpful.
Thank you.
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