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Cannot Publish Schedule after change in reports to manager

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edited Mar 5, 2021 9:48AM in Workforce Management 2 comments

Summary

Cannot Publish Schedule after change in reports to manager

Content

Dear experts,

Our time cards are set-up to be weekly, Mondays to Sundays and reads published schedule (My Team > Team Schedule) as the first priority to consider in time exceptions calculations.

We have the following situation:

Timecard period: March 1 - March 7

Reports to Manager: Manager AAA

Change in Manager: March 3

Reports to Manager after March 3: Manager BBB

Manager BBB tries to publish shift of employee on March 1 however, the manager experiences either one of the below:

1. The shift schedule for March 1-7 are all blank

2. The shift schedule for March 1-7 appears, but when the manager tries to change the shift, everything is disabled (no option to change, no drop downs for schedule

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