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Zoom added to External Providers in 21A (how to configure?)

Received Response
edited Mar 11, 2021 2:43PM in Learning 6 comments


21A was recently applied to our stage environment and I noticed that Zoom has been added as an External Provider in Learning but I am unable to configure it. All options are greyed out (see attached photo). 

Path: My Client Groups > Learning > Setup > External Providers > Zoom > Configure

Even more interesting, when I look at the documentation for 21A there is no mention of Zoom, only Webex, YouTube, and Skillsoft (link below)

Other Administrator Features (Chapter 5) 21A (

Has anyone had any luck configuring this new Zoom hosted virtual classroom? 


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