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HelpDesk configure second outbound email — Cloud Customer Connect
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HelpDesk configure second outbound email

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edited Mar 11, 2021 3:12PM in Work Life Solutions

Content

Hello experts.

We need to configure a second oubound email to the platform.
Both are redirecting to oracle native email.

1 - Is there any way to visualize and test if they are redirecting correectly?
2 - Do we need to do something extra to configure the second email?
3 - After creation we need to route it to an specific queue. but channel is not a parameter default. Do we need to create a trigger? which paraemter (before database insert?)

Thanks a lot

Version

21A
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