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Absence duration is considering exception that are not tagged to Work Schedule

Received Response
edited Mar 18, 2021 5:11AM in Workforce Management 2 comments


Hi Team,

We are facing a very critical issue in our Production environment where the same configuration is working differently for different Employees. We have 2 categories of Calendar events : Public Holiday(Tagged to Org Tree) and IE Only Public Holiday(Tagged to Geo Tree).We have created Work Schedules for some Employees   which have only Public Holiday Category as Exception. When the same Work Schedule is assigned to multiple Employees, for 1 Employee, the calendar events with Category as IE Public Holiday are still considered as Holiday and hence absence duration calculated for such days is showing as zero. But,for other Employees, it

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