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Enrolled and Completed alert sequence - Best practice

edited Apr 22, 2021 6:08PM in Learning 4 comments

Content

Hi there
Among others, we are setting up the following alerts

- Enrollment Confirmation
- Completion Confirmation

The alerts are to be shot every hour.

- Enrollment Confirmation at 00:00
- Completion Confirmation at 00:30

The issue that I see is that if a learner is enrolled at 00:10 and completes the course at 00:20, s/he will receive the Completed notification at 00:30 and the Enrolled notification at 01:00.
In other words, there is no logic to receive the Enrolled after Completed.

I would appreciate if someone can share a best practice for that?
Thanks
Bobby

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