Course Vendor Asking for SCORM Log file

Summary

SCORM Course video lag

Content

Hoping someone will have gone down this road before and can provide some help.

We are testing out a vendor SCORM course, and we are having issues with the video lagging.  I tested the same file in a different LMS, and it worked fine. The vendor is asking for log files displaying errors or communication issues. If these files exist, is it something I can access, or is this an SR to Oracle? 

Thanks.