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Seeding Intelligent Advisor (OPA) Interview with Employee Data — Cloud Customer Connect
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Seeding Intelligent Advisor (OPA) Interview with Employee Data

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edited Apr 27, 2021 11:18PM in Work Life Solutions 4 comments

Summary

We are looking to understand the capabilities of loading HCM Employee Data into an Interview

Content

We have HR Help Desk and Intelligent Advisor (fka Oracle Policy Automation / OPA). Can anyone share how an intelligent advisor interview can have seeded data populated by the HCM employee / current user who initiates the interview? This would be valuable in generating the complete details necessary to provide an answer to a series of questions (e.g., determining eligibility for a benefit and if criteria not met, submitting the seeded data along with the user's requests via service request to have an exception process).

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