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Supplier Registration (Internal + External) - Data Quality and Communication Flow issues — Cloud Customer Connect
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Supplier Registration (Internal + External) - Data Quality and Communication Flow issues

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edited Jun 2, 2021 7:52AM in Supplier Management 6 comments

Content

Hello,

We have been having discussions with the business regarding supplier portal functionality and they have raised a few issues/concerns which could potentially be a bug or potential idea for roadmap implementation.

Summarized in bullets below:

Scenario: Supplier Registering user Supplier Portal

1. If there is an error in the registration request (post-approval), for example, during the data quality check of the registered supplier - why is there no email communication automatically generated towards the supplier contact? The supplier contact would actually only receive an email for "approval" of their registration request even if there is an error that occurs after the fact. We were not able to find any supplier communication/supplier notifications related to this that could be configured

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