Incident assignment integration with Ticketing tool (ex: Servicenow)

Content

Hello All,

When an incident has  been assigned to to an user (owner/editor), he would get a alert/notification in his RMC Application worklist.

Similarly, can we integrate the same information with the ticketing tool (servicenow) and create a ticket as per the worklist information?

So that, it would help us to track the actions taken for the incidents by the assignee.

If we are able to integrate incidents assignment data, we can use same approach for FRC as well.

Your inputs would be highly appreciated.

 

Thanks

Venkateswarlu Mandula.

Oracle RMC Lead. EP