We'd love to hear from you! Provide  feedback  to earn a badge today. Take our quick survey
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

HRHD: Creating email notification when SR is put into 'Resolved' status

Accepted answer
12
Views
2
Comments
edited Jun 17, 2021 10:58AM in Work Life Solutions 2 comments

Summary

We need to fire an email to notify when an SR is resolved

Content

I am trying to create an object workflow to fire an email when an SR is updated to Resolved status. I have created the email template and attached it to the workflow. The event point is when the record is updated but I believe my solution is not working based on the condition I have created (see screenshot or below)

if(isAttributeChanged(StatusTypeCd) && StatusTypeCd=='RESOLVED')
return true;

This is causing no notification to be fired. I have also tried the condition:

StatusTypeCd=='RESOLVED'

But this just sent a notification when any update was made on the SR.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!