Help Desk
Discussion List
-
How to restrict the access of SRs for the agents only to the Queues they belong to.Summary: I need to restrict the access/view of SRs for the HRHD agents only to the queues that they belong to. They should not be able to access the SRs that are outside… -
Implementation and user guide for mentorshipSummary: Content (required): Hello all, i’m looking for implementation and user guide for Mentorship and HRHD. Could someone please send this to me or attach the link to… -
REST API to access via Postman application 1) Approvals count API 2) Approvals listing API 3) ApprovSummary: REST API to access via Postman application 1) Approvals count API 2) Approvals listing API 3) Approvals details API Content (required): Approvals Version (inclu…
-
To link Knowledge Article to the Service Request directly from the Knowledge Article PageContent In Next Gen UI, when we create Knowledge article, there is a provision in the system to provide the category which in turn makes the knowledge article to be auto…Ravi Kumar Hemanna-Oracle 30 views 5 comments 1 point Most recent by Lu McDonald Work Life Solutions
-
How to create the user group against knowledge ArticleSummary How to create the user group against knowledge ArticleContent Hi Guru's, I am having a requirement to configure the knowledge articles only for a specific countr…
-
Search Open Help Desk RequestsSummary User is unable to search newly created Internal Help desk request using the search criteria" All open help desk request". We are using Gen2 HelpDesk UIContent Hi… -
HRHD Custom NotificationsSummary: HRHD Custom Notifications Content (required): Hi All, I gone through some documents and it says to define email notification for HRHD through application compos… -
Loading FAQs for HRHDSummary Can FAQs be bulk loaded into Oracle FusionContent When building the knowledge base with FAQs does each FAQ need to be manually created within authoring and publi…
-
HRHD: Controlling Service Request visibility for Agent based on QueueSummary HRHD: Controlling Service Request visibility for Agent based on QueueContent Hi All, Client has requirement to restrict the service request visibility to agent b…
-
is there a deep link for SR landing page in HR Help Desk Module?Content We wanted to look into an option for the deep link for SR landing page. That way we will be able to update the help desk email notification language to include t… -
HRHD: Bulk upload categoriesSummary HRHD: Bulk Upload CategoriesContent Hello All, I am new to HRHD and one of my client has multiple BU requirement. Can someone please suggest how can we bulk uplo…
-
Unable to create new ticket lists in HR Help DeskSummary create new ticket lists in HR Help DeskContent Hey all, I am trying to create new ticket lists in HR Help Desk through the "Create or Edit Lists" options, but wh…
-
Is it possible to remove Date of Birth off the Add Contacts search page?Content When an Helpdesk agent goes to the contacts section and adds a contact via search, they are able to search for a user and see their date of birth. is there anywa…
-
HRHD: Common Email Communication ChannelSummary HRHD: Common Email Communication ChannelContent Hi All, We have defaulted the BU under profile option: HZ_DEFAULT_BU_CRM and the same is getting defaulted at the…
-
HR Help desk: When attaching documents via messaging, i am only able to preview images, not files wContent Hi, When attaching documents via messaging, i am only able to preview images, not files within the SR. is this expected behaviour? when using attachments against…
-
Help Desk Multiple Business UnitsContent Hi Experts Im implementing the HR Help Desk for a company and they want queues for every BU, and you only see the queue of your BU, have you ever pass on a simil…
-
21C - HR Service Request Screen no longer opensSummary When clicking HR Service Request users are given a blank screenContent We had 21C patch applied over the weekend and now when users try to access "HR Service Req…
-
Nonworker can't create Service RequestContent Hi everyone, We have enabled Service Request creation for Nonworker for our customer. Nonworkers are able to access the page, however, upon saving the SR an erro…
-
Is there a Oracle BI table that shows which Channel IDs are associated with Inbound Channel Names?Content I am trying to find a Oracle BI table that shows which Channel IDs are associated with Inbound Channel Names. I am able to see the channel ID using the svc_inbou…
-
Integration between Fusion HR Helpdesk and ServiceNowSummary Integration between Fusion HR Helpdesk and ServiceNowContent Hi All, Has anyone done an Integration between Fusion HR Helpdesk and ServiceNow? Thanks Vinod Versi… -
HRHD Queue Owner: Review to ResolveSummary Require Queue Owner's direct involvement for escalated tickets - review the proposed resolution and assure satisfactory resultContent We wanted to assure that es… -
HRHD Queue Owner: Access to Queue SRs AutomaticallySummary Custom: Access the service request header for table SVC_SERVICE_REQUESTS where the human resource service request is assigned to a queue that they are the owner …
-
Not able to get details in Audit HistoryContent In HR service requests I am not able to see the audit History details. Page is blank. Screenshot attached
-
Where to find release notes for HR Help Desk?Content Hello-I've heard, through an external presentation, there are some upcoming changes in HR Help Desk with the 21C release. I can't locate this information in any … -
Can you export the details of a resolved Service Request into PDF/Word format in HRHD?Summary Is there an option to export details into a format for future reference?Content Our client has asked if we are able to export a resolved SR's details to a PDF/Wo…
-
How to direct Queue to Category.Summary I want to link the queue with category in HR help desk. How is that possible?Version 21A -
Escalation functionality in HRHDSummary Escalation Functionality in HRHDContent Hello All, Do we have Escalation functionality in HRHD? If not, can someone please suggest what should be the possible wo…
-
HRHD - Where to locate What's New documentationSummary We are unable to locate HR Helpdesk quarterly update changes in the standard Whats New Docs...where should we be looking?Content Hello! We are searching the Orac…
-
Access to HRHD for Terminated EmployeesSummary Access to HRHD for Terminated EmployeesContent Hello Experts, Our client has requirement to let terminated employees access HRHD and raise/clarify their queries …
-
Escalate SR to Agent's ManagerSummary Escalate SR to Agent's ManagerContent Hello Experts, Can anyone please suggest the possible solution to implement Escalate SR functionality. Thanks, Hinal Versio…