Search Open Help Desk Requests

Summary

User is unable to search newly created Internal Help desk request using the search criteria" All open help desk request". We are using Gen2 HelpDesk UI

Content

Hi,

User is unable to search newly created Internal Help desk request put in by a different user . The help Desk Agent is trying to search using the criteria" All open help desk requests". We are using Gen2  HelpDesk UI. The user has the Internal Help Desk Agent role assigned.

Am I missing any configuration for this user.

Thanks

Sudeep