You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

HRHD: Controlling Service Request visibility for Agent based on Queue

Received Response
5
Views
6
Comments
edited Jul 22, 2021 6:05AM in Work Life Solutions 6 comments

Summary

HRHD: Controlling Service Request visibility for Agent based on Queue

Content

Hi All,

Client has requirement to restrict the service request visibility to agent based on the queue they are member of.

Eg: Agent 'A' is member of Queue Q1 & Q2. While Agent 'B' is member of Q2.

Agent 'A' should be able to view all the SRs available in Q1 & Q2

Agent ' B' should be able to view only SRs available in Q2

Has anyone worked on such requirement. Can anyone please suggest me how we can achieve this?

Thanks,

Hinal

Version

21B

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!