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Nonworker can't create Service Request

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edited Aug 6, 2021 7:59AM in Work Life Solutions 4 comments

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Hi everyone,

We have enabled Service Request creation for Nonworker for our customer. Nonworkers are able to access the page, however, upon saving the SR an error popped up saying "Error: Invalid value" in Primary Point of Contact field.

Also, I tried creating an SR on behalf of the employee and in Primary Point of Contact field, I seached using Person Number. However, no data is displayed in the search result. I tried searching other person (not a nonworker) but they are working fine.

Has anyone encountered this issue before and managed to resolve the issue?

Thanks.

 

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