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How to set carryover expiration more than a year — Cloud Customer Connect
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How to set carryover expiration more than a year

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edited Aug 10, 2021 5:08AM in Workforce Management 7 comments

Content

Hi All,

We have a requirement where "Carry Over" balance should expire after 3 years. As we all know we can set maximum of one year for expiration.

Just want to check what is the best approach to achieve such requirement.

Second Question

While we configure "Absence Type" we see a field Schedule Hierarchy Start Point with following three options, can someone please explain how does it work?

  • Assignment hours details
  • Published schedule
  • Work schedule

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