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Users not shown logout screen

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edited Aug 18, 2021 12:03AM in Taleo Learn 2 comments

Summary

Users completes course after being logged out by system, not recorded

Content

This has been an issue as long as we've been using the system. I have course settings to open SCORM courses (using designer pages) to open in the same window, but a recent change is opening SCORM courses (Chrome and Firefox) in a new window making it more prevalent. 

We have a 120 minute logout time. Many users will start taking a course and come back to it after that time period. Unfortunately, our logout screen does not appear, and they complete the course, but it's not recorded. Do others have this issue? I'm not sure if it could be related to our SSO or it is just how the Learn Center works. 

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