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Question - Can we use a condition in a pause rule? (Like a Line Selection Criteria) — Cloud Customer Connect
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Question - Can we use a condition in a pause rule? (Like a Line Selection Criteria)

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edited Aug 23, 2021 8:32AM in Order Management 3 comments

Summary

Question - Can we use a condition in a pause rule? (Like a Line Selection Criteria)

Content

Hi,

Since Pause task is not supported for Line selection criteria, can we use the Pause rule to select a line to apply the pause?

 

For example:

We need to apply the pause only for a order line that has a EFF value of ****/

For other lines that do not contain value for this EFF, we want to skip the pause step. 

Since the line selection criteria is not supported, can we use a pause rule to check this condition?

We tried, seems did not work.

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