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Helpdesk Service Request Status

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Summary: When submitting a ticket with a particular status, we want the ticket to close automatically...however, it is remaining in "pending" status...


Content (required): When submitting a ticket with a particular status, we want the ticket to close automatically...however, it is remaining in "pending" status...where do I need to go to make sure this is setup correctly?



Version (include the version you are using, if applicable): 21c


Code Snippet (add any code snippets that support your topic, if applicable):


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