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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Helpdesk Service Request Status
Summary: When submitting a ticket with a particular status, we want the ticket to close automatically...however, it is remaining in "pending" status...
Content (required): When submitting a ticket with a particular status, we want the ticket to close automatically...however, it is remaining in "pending" status...where do I need to go to make sure this is setup correctly?
Version (include the version you are using, if applicable): 21c
Code Snippet (add any code snippets that support your topic, if applicable):
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