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Hr Helpdesk - Reopening a service request

in Human Capital Management 1 comment

Summary:

Best way to reopen a service request thats been resolved by an agent as an employee

Content (required):

Hi all,

In HR Helpdesk (not next gen) - does anyone have any recommendations on the process around reopening a service request as an employee that has been resolved by an agent ?

My understanding is the only way they can do this is the change the status back to 'in progress' - can you advise?

Thanks

Version (include the version you are using, if applicable):

21C - Old Helpdesk (not Next Gen)

Code Snippet (add any code snippets that support your topic, if applicable):

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