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Unable to 'Request information' when approving expense reports - error message

Received Response
edited Oct 13, 2021 9:31PM in Expenses 3 comments


Error message when an approver is trying to submit a Request information to request info before taking action on the approval request.

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Every time the approver is trying to submit the Request Information when an approval request comes in, the error message appears, the request for info is not send and the notification becomes completely unactionable (unable to approve/reject anymore). Approval rules for expense reports are set by job levels, and I am able to approve/reject as long as I don't try to Request Info.

Has anyone come across this issue? Any idea what could have caused this or how to fix?

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