Learn about Redwood and be one of the first to join the conversation

Visit Redwood Community
Is anyone experiencing issues with SmartView add-in menu disappearing? — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Is anyone experiencing issues with SmartView add-in menu disappearing?

Received Response
11
Views
7
Comments

Summary:

With the latest SmartView upgrade all of our users are experiencing the SmartView add-in disappearing from the Excel menu. All users are on Microsoft office professional plus 2016. Excel SmartView add-in 21.100(build204).

Content (required):

It appears that with ANY other COM add-in also enabled the SmartView add-in stops working, and does not display on the Excel menu bar. We have gone into the registry and made sure that the start parameter is set to 3 to load automatically, rebooted the laptops, installed smartview as administrator, made sure there were no remnants of excel running from the task manager. downloaded the new version and unzipped in a directory before installing.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!