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What is the definition of "Closed"? — Cloud Customer Connect
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What is the definition of "Closed"?

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edited Aug 11, 2022 8:29PM in Risk Management and Compliance 2 comments

Summary:

When using the filter on Incidents Results, I came across on "Closed" Status and "Closed" Estate.

Content (required):

When using filters, you can filter by "Closed" Status and "Closed" Estate. What is the difference between them?

If an Incident is set as "Closed" Status, what does it mean? How does it get the "Closed" Status?

Version (include the version you are using, if applicable):

Oracle Cloud Application - 21C (11.13.21.07.0)

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