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Always free instance changed status to STOP months later — Cloud Customer Connect
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Always free instance changed status to STOP months later

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Hi Officer:

Today I found out that my always free ARM instance got STOPPED automatically without any manual action from me, and when I try to restart (by clicking "start" on the control panel) it displays information:

Unable to start the instance: Instance ocid1.instance.oc1.eu-zurich-1.<my unique instance OCID> is disabled and will not accept any action requests. Please contact customer support to reenable.

Since I'm in the always-free account, when I try to connect with customer support via chat, it displays that I'm not eligible for live-chat service. So how can I solve this problem? What should I do to make my instance back and running?

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