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How to add new HR Help Desk Service Tickets through an import?

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edited Mar 2, 2023 12:36PM in Help Desk 7 comments

Summary:

Looking for assistance in what to put in the csv file for creating a new HRHD service ticket through Import Management.

Content (required):

Hi there,

Using what is provided in this article https://docs.oracle.com/en/cloud/saas/sales/21a/faiem/import-your-data.html#FAIEM3122522 we are trying to use the import function to create a large number of HRHD tickets and I'm having trouble getting the import to work.

We have had success in updating existing tickets, but not yet with creating a new ticket.

I believe I'm missing a unique identifier for the system to recognize a new record but I'm not sure what the header should be and what we should put in it.

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