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Proactive Chat Inlay — Cloud Customer Connect
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Proactive Chat Inlay

Received Response


Lack of proper documentation about chat inlays.

Content (required):

Hi, we have a requirement, where on a third party website we have to show the Proactive chat inlay but based on a condition like if the cart value is greater than 'X' amount, then the popup should come with a custom message and question for the chat. Like "Hi, You have item(s) in your cart, Do you need help / assistance about them? ". I am unable to find a proper document which shows how the same can be achieved, There is only one event mentioned in the inlay document which is the

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