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Excel/Data Model only runs once then I have to close Analytics

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in General Transactional Reporting (OTBI)

Summary:

The help desk was trying to help me with the installation of the BI Publisher Template Builder for Excel and the Oracle ADF 11g Desktop Integration Add-in for Excel as they kept dropping previously.

The help desk repaired the Office suite and then everything seems to stay installed BUT now I can only export a dataset once to XML then I have to close Analytics and Excel

The same for any reports that I am working on. I can run it once just fine, but if I change something and run it again, the analytics say the report is complete but it fails to open excel (or open another excel) if one is already open

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