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Escalation of Servise Requests

Received Response

I initiated PoC with VM.GPU for my customer, customer's tenent was created, but VM.GPU was disabled.

Customer made Service limit request on this and receipt confirmation with Tracking Number, but less than 24h this record disappeared from requests lsts on Support Center. 

PoC time is running, but we aren't anable to go forward with the PoC.

how can I escalate solution of this issue? to whom to send request for swith on VM.GPU for my customer tenant?

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