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Why are my reclassified billing offsets not being calculated? — Cloud Customer Connect
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Why are my reclassified billing offsets not being calculated?

Accepted answer


I have following transactions done from PPM:

The accounting for revenue and invoicing events are completed in the respective SLAs.

I have run the program 'Create Accounting Transactions' for Feb-21.

When I open the 'Manage Billing Offset' page, i see that the invoiced amount for Feb-21 is still zero:

As a result of this the transaction amount in the 'Create Accounting Transaction' page is also blank.

I have also run create accounting process in PPM for all the process categories.

Have I missed any setup/ process that needs to be run?



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