We'd love to hear from you! Provide  feedback  to earn a badge today. Take our quick survey
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

In HRHD - can turning off the SR resolution email notification cause issues?

Accepted answer

Summary: Our Business counterparts are asking if we can turn off the email notifications for the service request resolution when an agent resolves SR by clicking Actions>resolve>resolution reason>resolution outcome> save and close

Content (required): We wanted to know if turning this notification will cause any issues with any related functionality? We still want to keep the notifications for logging an SR, when there is an update to an SR, when there is a response to an SR or if SR is forwarded.

Version (include the version you are using, if applicable): We are currently on 21D

Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!