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Initiative with survey option enabled is sending qualifications to the same internal responder twice — Cloud Customer Connect
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Initiative with survey option enabled is sending qualifications to the same internal responder twice

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Summary: I have created an initiative with internal survey option enabled, added default internal responders, then launched the initiative. I was surprised that the system generated 2 different qualifications for the same internal responder. Therefore if I had 3 default internal responders for one supplier, the system will generate 6 qualifications. 2 for each internal responder.


Content (required):

1- Create initiative with internal survey option

2- Manage default internal responders

3- Add 3 internal responders

4- add qualification area

5- add supplier

6- system automatically sets internal responder field to multiple

7- launch initiative, system sends 6 qualifications, for each internal responder he/she needs to answer 2.

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