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ERP and CX Adapters should have batch operation like ServiceNow adapter

Organization Name: Gemeente Rotterdam / City of Rotterdam

Description (Required):

In addition to ..https://community.oracle.com/customerconnect/discussion/615269/business-services#latest

The ServiceNow adapter has an option for single operation or batch operation and you can select the commit after option to ensure the commit is only done once all operations in the batch are completed. This would be really great in the other adapters (ERP, Engagement Cloud) as well.


Use Case and Business Need (Required):

A lot of operations in ERP/CX require multiple different services or objects to be manipulated. For example "This requires CustomerAccountService to interact with LocationService and OrganizationService. A location is created using createLocation operation of Location service. A PartySite is created using the LocationId value in mergeOrganization operation of Organization web service. A CustomerAccount is created using the PartySiteID and PartySiteUseId values in mergeCustomerAccount operation of Customer web service."

4 votes

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