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What is the purpose of using "Related To" condition? — Cloud Customer Connect
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What is the purpose of using "Related To" condition?

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Summary:

What exactly does the condition "Related To" do when creating an AFC control model?

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I was trying to figure out why I was getting this error: "At least one object in this model isn't related to others. The model may return incomplete results. (GTG-3660251) Details: Objects that are related to one another include: . Do you want to continue?" So I linked both objects like shown in the print below.

But when I tried to link different attributes, the model returned different incidents. How will I know which attributes to link to get the desired results? What does the condition "Related To" do to make different incidents appear?

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