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We are having an issue where cancellation of a SO line is causing another line to have 0 quantity. — Cloud Customer Connect
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We are having an issue where cancellation of a SO line is causing another line to have 0 quantity.

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Summary:

Anyone having this issue? We are having an issue where cancellation of a sales order line is causing a different line to have 0 quantity.


Content (required):

Our user is having an issue when she is trying to cancel one of the Service lines, ACS00079. What is happening is somehow after “Edit Line Details” a totally different inventory line B1005624 is cancelling out to zero.

The line having the quantity zeroed is the first line in the sales order and is a different line than the one that was cancelled.

This issue is somewhat similar to Doc ID 2186791.1, Cancellation of Order Line Revert Quantity to Zero (Doc ID 2186791.1), except that is an EBS issue.

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