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HCM Workflow : Info requested action & Expiration — Cloud Customer Connect
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HCM Workflow : Info requested action & Expiration

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edited Jan 31, 2022 8:37PM in Human Resources 4 comments

Summary:

Info Requested State and Expiration Policy

Content (required):

We have workflow tasks with expiration policies (14 days). It all works fine (transaction over 14 days expire) until the approvers use the action "Request More Info"

This functionality doesn't seem to be affected by the expiration policy that is configured. Basically, while the task is in the "Info Requested" state, is not affected by expiration (the task will not expire even after the time has elapsed.

in the screenshot below you can see the task with state Info Requested, doesn't have an expiration date/time (while the other tasks have already expired)

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