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Prevent re-opening PO when credit memo is processed — Cloud Customer Connect
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Prevent re-opening PO when credit memo is processed

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edited Feb 3, 2022 1:29AM in Purchasing 4 comments

Summary:

Is there a way to not re-open a PO when a credit memo is processed?

Content (required):

We have paid an invoice against the PO and status has changed to close. Supplier sends a credit memo for returned item or a discount credited back and the result PO re-opens and places PO commitment. Client no longer wants the product or it's just a discount given back and now has to manually cancel the item to lift the commitment and re-close the PO.

Is there a way to prevent a re-opening of the PO when credit memo is processed against the line?

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