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eLearning error - 'You can't use this eLearning URL'

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Summary:

A user is receiving the error message 'You can't use this eLearning URL. You need to open the eLearning player from Oracle Learning Cloud'.

Content (required):

Hi all,

A user is receiving the error message 'You can't use this eLearning URL. You need to open the eLearning player from Oracle Learning Cloud' when attempting to launch eLearning. It appears to working normally for other users so I suspect it might be something with their setup, but anything we've tried so far hasn't worked.

Otherwise, I haven't been able to find a straight answer on how to resolve this - can anyone help?

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