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What causes access history to show downloaded by "unknown user"? & how do we find who it was?

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I'm trying to see who has downloaded documents from a folder I have shared with a select group of users internally at Oracle. However, when I go in the access history of any given document it shows the names of some users but for others, it only shows the date downloaded and the by section is blank; no name given. I'm attaching a screenshot for reference.

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Oracle Content Management for Oracle Employees. Below is the content / PDF I'm noticing the downloaded by "unknown user"

Next Gen Sales - Phase 1 - Deployment Plan Su


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