Integration of 3rd party intranet with HRHD
Will it be possible to integrate the company's third party communication tool such as their intranet/chat box with the classical version HR Help Desk module in Oracle Fusion? I heard it is possible using CTI, but can someone explain how to do step by step implementation of this tool?
Version (include the version you are using, if applicable):
I am currently using the classical version of HR Help Desk.
Code Snippet (add any code snippets that support your topic, if applicable):