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Integration of 3rd party intranet with HRHD

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Summary:

Will it be possible to integrate the company's third party communication tool such as their intranet/chat box with the classical version HR Help Desk module in Oracle Fusion? I heard it is possible using CTI, but can someone explain how to do step by step implementation of this tool?

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Version (include the version you are using, if applicable):

I am currently using the classical version of HR Help Desk.

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