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problems creating myservice users for fcc

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I created a user on myservice and assigned role of service administrator. I can see that it worked in myservice, the user received the email to create the password but he cannot access the application and does not even appear in the access control to be assigned to a group. have you ever had this problem? how did you solve it? Note: I already recreated the user, removed the function and added it again, but without success.

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