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HR Help Desk - Contacts tab in SR Details page

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edited Apr 4, 2022 1:26PM in Human Resources 3 comments

Summary:

Oracle HR Help Desk - SR details page has the option to add the manager and other employees as Contacts to the Service Request. What is the use/significance of this?

Currently, only the Primary contact is able to view the SR on the Landing page. Is there a way for other contacts to view the same SR as well?

Code Snippet:

For the above screenshot, Employee Ani is able to view the SR, however, it is not visible to Employee Biju. How should the Role /Security Profile be configured, so that both employees have access to the SR?

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