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When uploading a video it does not come up as ACTIVE. How do I add it to a Course? — Cloud Customer Connect
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When uploading a video it does not come up as ACTIVE. How do I add it to a Course?

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Summary:

I am able to successfully upload a video as Content. However it does not always come up as Active, which means I cannot add it into a Course as an Activity.

Sometimes it shows up as "Disabled-Source Not Ready".

Sometimes I can run a scheduled process 'video transcending process' and it seems to become Active but at other times this process is 'completed with a status of warning'.

The issue is the same in TEST and PROD.

Content (required):

I have had this issue on and off. I have tried to rename the video. I can confirm it is under 1gb and mp4 file.

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