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Burst notifications are sent to inactive managers — Cloud Customer Connect
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Burst notifications are sent to inactive managers

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Summary:

We have notifications to inform the current manager about the contract expiry dates of their employees. The OTBI was done using the Worker Assignment Real Time SA which includes current manager and the manager email address of the employee. There are no duplicates in the OTBI report or BIP report. However, when bursting the notifications they go to employee's current manager and previous managers.

Any idea to solve this issue?

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