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Is it possible to solicitate both COO and Qualification in one single campaign? — Cloud Customer Connect
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Is it possible to solicitate both COO and Qualification in one single campaign?

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Summary:

Requirement is to get COO and FTA Qualification in one single campaign

Content (required):

Hi all, our understanding on out-of-box behavior is that user has to separate the COO solicitation and Qualification solicitation into two campaigns, each with its own campaign type and logic configurations etc. I tried to combine them into one. But COO Campaign does NOT copy qualification back to Item master and Qualification Campaign does NOT copy COO back.

We may be able to use an agent to copy the intended content back but we are not sure of the consequence. Advice?

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