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Unable to view the Enterprise Journal Template Name list in ARCS — Cloud Customer Connect
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Unable to view the Enterprise Journal Template Name list in ARCS

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Summary:

Unable to choose the Journal Template Name when creating journals from adjustment entries in ARCS.

Content (required):

Connection of ARCS with Enterprise Journals has been set up successfully. Mapping of some attributes is also done. But, now after I create an adjustment entry in a reconciliation profile and when trying to create the journal, there is no list provided in the "Journal Template Name". I have been granted Service Administrator, Power User, User and Viewer access for both ARCS and EJ environments. Required template can also be accessed directly from Enterprise journals environment. Attached image shows the unavailability to access the list of journal template in ARCS.

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