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New Item Request Approval Stage not routing according to BPM rules

Received Response
edited May 3, 2022 10:24PM in Product Development 1 comment


New Item Request routes correctly to Definition stage (2 users), when they mark this stage as complete, and the Approval Status of the item is updated to 'Submitted for approval', it doesn't seem to trigger the BPM Rules defined, and errors out.

Content (required):

Steps to replicate:

  1. user creates item and uses Submit/Quick Submit (both have same outcome)
  2. Definition stage users sign in, confirm that the information is correct, and both mark the definition stage as 'Mark as Complete'
  3. Login as user to approve (defined in BPM for NewItemRequestApprovalTask as if 1 = 1 then route to resource (username)), and no notification

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